Words play the main role in almost every conflict.

We blame each other, we throw accusations back and forth. Often things only go from bad to worse. We let the conflict grow, until the overriding feeling is that ‘there is nothing else to be said’.
Then we never want to see each other again and everything seems lost. Things will never get better.

Except in Face to Face… the programme where you can make up: starting by looking each other in the eyes.